Hyundai and its premium arm, Genesis, have taken out both top spots in the most recent J.D. Power 2023 U.S. Tech Experience Study that showed electric vehicle owners are experiencing more problems than their internal combustion (ICE) counterparts. In terms of the overall rankings, Genesis topped the list with a […]
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Hyundai & Genesis top 2022 J.D. Power Tech Experience study
Hyundai Group is celebrating a victory in the 2022 J.D. Power Tech Experience study, with Hyundai taking out the mass market award and its premium arm, Genesis, ranked highest overall. Hyundai was the highest-ranking mass manufacturer with a score of 534 out of 1000, followed by Kia with 495, and […]
Porsche tops US 2018 J.D. Power Sales Satisfaction Index
Porsche has topped the US 2018 J.D. Power Sales Satisfaction Index study for luxury car brands, jumping three spots from last year. MINI came out on top for the mass market car brands. This is good news for the brands as these studies are compiled together from huge pools of […]
Lexus tops J.D. Power Australian Customer Service Index survey
According to the results of the 2017 J.D. Power Australian Customer Service Index survey, Lexus has come out on top against popular rival luxury brands from Germany. This is the second year in a row the Japanese luxury brand has ended up at the top. The study assessed results from […]
Porsche tops 2017 J.D. Power APEAL study – Jeep, Fiat, Mitsubishi at bottom
Renowned statistics and market analysis group J.D. Power has released results of its U.S. Automotive Performance, Execution and Layout study (APEAL), with a few surprises making up the leaderboard. Porsche has come in at number one spot with 884 points. This is the 13th consecutive year the Stuttgart-based sportscar manufacturer […]
Lexus tops 2017 J.D. Power U.S. Customer Service study, Fiat at bottom
Another day and another customer survey study Lexus has topped. J.D. Power’s 2017 U.S. Customer Service Index results have been released, with some surprises at the top and some regulars near the bottom. The survey is broken down into two categories, including mass market brands and luxury car brands. Scores […]
Lexus tops 2016 J.D. Power Custer Service Index survey in Australia
Lexus has taken out the top spot in the most recent J.D. Power customer service index survey, with results showing an overall improvement from luxury manufacturers in regard to customer satisfaction while servicing their vehicle. Overall, in Australia, customer experiences have moved in a positive direction for the third year […]
Mazda tops J.D. Power 2016 Australia Sales Satisfaction Index
The J.D. Power Sales Satisfaction survey has run in Australia for the first time, with Mazda coming out on top of the rankings. The survey analysed data from 2477 new vehicle owners between September 2015 through to June this year, ranking on a scale out of 1000 through six main […]