Lexus has taken out the top spot in JD Power’s 2023 Vehicle Dependability Study, with Kia taking out the mass market segment for the third year running, and Land Rover recording a last place finish. The results, compiled in the format of problems per 100 vehicles, puts Lexus in first […]
J.D. Power
Porsche tops 2022 JD Power APEAL study, BMW X6 highest-ranked model
Porsche has taken the overall honours in the 2022 JD Power US Automotive Performance, Execution and Layout (APEAL) study, with the results showing that for the first time since 2014 overall customer satisfaction has declined. Battery electric vehicles have closed the gap when it comes to overall satisfaction compared with […]
Lexus tops 2021 JD Power Vehicle Dependability Study
The results of the 2021 JD Power US Vehicle Dependability Study are out, with Lexus, as usual, coming out on top. Porsche, Kia and Toyota also scored highly, with the usual suspects at the bottom of the rankings. This year’s survey was applicable to 2018 model year vehicle owners, with […]
Volvo tops 2020 JD Power Tech Experience Index Study
Results from the recent 2020 JD Power Tech Experience Index Study in the US have revealed which car manufacturers are doing best in the field of technology, and the brands that could need some improvement, from a user experience perspective. The study took responses from 82,527 motorists in relation to […]
Genesis tops 2020 Vehicle Dependability Study, Tesla declined to participate
Hyundai’s new premium brand, which is now an independent brand as opposed to being a sub-division, has topped the J.D. Power 2020 Vehicle Dependability Study in the US. It was the first year Genesis has been included in the study, and it managed to push regular top-scorer, Lexus, from the […]
Genesis tops 2019 JD Power Initial Quality Study, Land Rover most improved
Genesis has topped the 2019 JD Power Initial Quality Study for a second year running, while the lower end is made up of some familiar faces. Interestingly, the top three were made up of Hyundai Motor Group brands. The study this year was based on responses from 76,256 owners who […]
Porsche tops US 2018 J.D. Power Sales Satisfaction Index
Porsche has topped the US 2018 J.D. Power Sales Satisfaction Index study for luxury car brands, jumping three spots from last year. MINI came out on top for the mass market car brands. This is good news for the brands as these studies are compiled together from huge pools of […]
Lexus tops 2017 J.D. Power U.S. Customer Service study, Fiat at bottom
Another day and another customer survey study Lexus has topped. J.D. Power’s 2017 U.S. Customer Service Index results have been released, with some surprises at the top and some regulars near the bottom. The survey is broken down into two categories, including mass market brands and luxury car brands. Scores […]